Customer 360
SM Agent: Sarah Mohamed | Station: CAI

Loyalty Opportunity

Customer is 2,550 miles away from Platinum status. Consider upgrade offer on next booking to bridge gap.

AH

Ahmed Hassan

EgyptAir Plus Gold
ID: EP-894532 Member Since: Jan 2019 Last Contact: 2 days ago
45,230
Available Miles

Customer Overview

Lifetime Value
$8,450
Total Bookings
23
Last Booking
15 Dec 24
Channel
App (78%)

Active Booking

CAI → JFK Confirmed
Saturday, 25 January 2025
Flight
MS 986
Departure
11:45 AM
Seat
23A (Aisle)
PCR
XYZ4BC
Class
Economy
Fare
$1,240
Recommendation: Customer frequently books CAI → LHR. Suggest hotel package for NYC trip?

Recent Activity

18 Jan 2025, 3:42 PM
Searched CAI → LHR (15-22 Feb). Not booked.
15 Jan 2025, 11:20 AM
Abandoned cart - Hotel Rove Dubai.
10 Jan 2025, 9:15 AM
Redeemed 5,000 miles for upgrade on XYZ4BC.
05 Jan 2025, 7:30 AM
Clicked email CTA "Winter Sale London".

Preferences

Seat Aisle, Forward
Meal Vegetarian (VGML)
Language English
Contact Email + SMS

Loyalty Tracker

Progress to Platinum 83%
2,550 miles needed by 31 Dec 2025
Expiring Soon
1,200 miles
Expires 30 Mar 2025

Segments

Business Mobile-First London Freq Upgrader Vegetarian

Quick Actions

Flight Frequency (Last 6 Months)

2 Flights Aug
1 Flight Sep
3 Flights Oct
2 Flights Nov
4 Flights Dec
1 Flight Jan
Total Spend (6mo): $4,250 • Top Route: LHR • Avg. Class: Economy Plus